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Step 5: The “Clear Data” dialog box appears. Step 4: Under the “Cookies and Site Data” heading click on the “Clear Data” button on the right side Step 3: Click on “Privacy and Security” on the left hand side Step 1: In the top right corner of your browser window (under the x), click on the triple bar or “hamburger/pancake/Oreo icon” for settings/options Step 7: The last window open will be the Internet properties dialog box. Step 3: The same “Internet Options” dialog box appears as if you went through the Control panel Step 2: Choose “Internet Options” on the drop down menu Step 1: In the top right corner of your IE browser window (under the x), click on the gear (settings/options) icon

Step 6: Click the delete button at the bottom of the dialog box. Step 5: The “Delete Browsing History” dialog box will appear, click the “Cookies and website data” checkbox Step 4: Under the General Tab’s “Browsing history” header, you will see “Delete temporary files, history, cookies, saved passwords…” Click “Delete”

Step 1: Press the Windows Start button in the lower left hand corner Step 7: You can now click the blue “CLEAR DATA” button at the bottom Internet Explorer (IE) Step 6: Click “Cookies and other site data” Step 5: A dialog box pops up where you will have the “Basic tab” highlighted and the time range will have a drop down menu. Step 4: Under “Privacy and Security,” click on “Clear browsing data” Step 3: Scroll to the bottom and click “Advanced” Step 1: In the top right corner of your browser window (under the x), click on the 3 vertical dots Once you have gone through all the steps, re-open your browser and log into Canvas. Before you begin troubleshooting, please close all the windows of the particular browser. Please make sure that you are using the latest versions of the browsers below. Please follow the instructions below to clear the cookies for your desired browser. If you are receiving an “Error 500 – Internal Server Error” message while trying to log into Canvas, you will need to clear the cookies on your web browser to resolve this issue. How to Clear Browser Cookies to Resolve “Error 500 – Internal Server Error”